Privacy statement

WoW Furniture and Fit out uses and protects any information that you give us when you use this website.

WoW are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail. We may use the information to customize the website according to your interests.

Security
We are committed to ensuring that your information is secure please inform a member of staff if you wish for your data not to be kept.

How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

T and C's

We keep our terms very simple and clear. We are always trying to improve continuity and service and your feedback helps.

We ask for a minimum 50% deposit with any order placed and proforma for first time customers. This can be waived if your organization is a council, school or blue chip company in this case we ask for 50% prior to delivery and the balance within 14 days of the completion of the project.

We still hold title of the goods until full payment is received.

We reserve the right to reclaim our products from premises in the event of long term non-payment. We also reserve the right to pursue through the courts for all costs, cancellation charges, loss of earnings and handling charges but this is thankfully very rare.

Whist we rarely do so – in cases of severe late payment, we reserve the right to revoke all discounts and apply a admin fee based on the work involved to chase the payment.

We work with many reliable factories, but occasionally problems occur that are beyond our control at WoW but we do everything we can to deal with these issues and to maintain our high level of service. We cannot be held responsible for any delays or results of a late or incomplete delivery. all guarantees are upheld by the suppliers and out of WoW's control.

Orders cannot be cancelled unless agreed in writing by the MD of WoW Furniture.

We reserve the right to charge up to 50% cancellation charge as most furniture is made to order to a customers specification. This does not apply within 24 hours of placing the order.

Not all images on the website have been supplied by WoW Furniture and Fit Out some images are supplier images or images of projects worked on by WoW staff in the career.

Some products displayed on the website are not bought directly from the manufacturer but through a 3rd party this ensures we don't dilute our core suppliers whilst not restricting what product ranges we can offer.